How can we help?
Getting Started
Learn the basics of SmaxAI and multi-model routing.
Security & Privacy
How we protect your data and API sessions.
Model Guide
Understand which model is best for your specific task.
Billing & Plans
Managing your credits and Pro subscriptions.
Frequently Asked Questions
How do I upgrade to Pro?
You can upgrade to Pro by visiting the Billing & Plans section in your dashboard.
What models are supported?
We support DeepSeek, Grok, ChatGPT, Gemma, Llama, and Flux for images.
How does auto-routing work?
Our intelligent engine analyzes your prompt and sends it to the most capable model automatically.
Can I use my own API keys?
No, we manage all API keys securely on our backend. You just use your credits.
Is my data secure?
Yes, all data is encrypted and we have a strict zero-data training policy.
How do daily renewable credits work?
Every day, your account balance receives a fresh set of renewable credits to let you explore SmaxAI without charges. Pro members receive substantially higher recurring daily pools.
What premium tools do Pro members unlock?
SmaxAI Pro unlocks priority access to frontier models (like GPT-4o, Claude 3.5 Sonnet, Grok 2), higher daily rate limits, high-fidelity image generation with FLUX, and dedicated 24/7 priority email support.
Can I manually select a specific model?
Yes! While auto-routing is highly optimized, you can easily override it from the workspace view and manually select your preferred model for any given conversation.
Are my conversation histories saved?
Absolutely. All your chats are securely saved in your personal workspace history, allowing you to easily pick up, rename, or search previous discussions at any time.
How is image generation with FLUX handled?
Pro users can use the FLUX model directly within their workspace chat. Simply prefix your prompt with '/image' or toggle the FLUX model in the dashboard to start generating premium-grade visual assets.
What is the zero-data training policy?
We value your privacy. SmaxAI has zero-data training agreements with our upstream providers. Your inputs and generated responses are never used to train future public foundation models.
Is there a limit on file uploads or context sizes?
Free accounts have modest context caps, whereas Pro tiers offer extended context lengths and allow rich document uploads (PDF, text, code) for intelligent workspace analysis.
How do I update my profile or security settings?
You can manage your display name, profile avatar, secure login methods, and account sessions through the Settings modal reachable from the main dashboard sidebar.
Still need assistance?
Drop us a message. Our support team is available 24/7 for Pro members and typically responds within 2 hours.
Contact Our Team
Send us a message directly. We'll get back to you as soon as possible.